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Observatory / The Mobile Market Survey

Survey of the Mobile Market : statistic indicators for 30 September 2006

Last update 6th November 2006
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The National Market

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Mobiles Panel Metropolitan France

Panel on Recurring Revenues and Traffic in Metropolitan France

Customers Geographic Distribution

Panel on Competition on Metropolitan Market

Panel on Multimedia Use and SMS Traffic

Mobiles Panel : overseas departments, Mayotte, Saint Pierre & Miquelon



References in the tables correspond to the following:

(1) Metropolitan mobile network operators: Orange France, Société Française du Radiotéléphone (SFR), Bouygues Telecom. Active Metropolitan MVNOs at the start of the quarter: riolis, Debitel, Neuf Cegetel, NRJ Mobile, Omer Telecom, Tele2, Ten, Transatel. Overseas mobile network operators: Orange Caraïbe, subsidiary of Orange France; Orange Réunion, subsidiary of Orange France; Société Réunionnaise du Radiotéléphone (SRR), including under the Mayotte Télécom Mobile brand in Mayotte, subsidiary of SFR; Digicel AFG ; SAS SPM, subsidiary of Orange Caraïbe in Saint Pierre and Miquelon; Dauphin Telecom ; Outremer Telecom.

(2) A customer is any user of a mobile service provided by an operator (network operator or MVNO) and holder of a mobile line registered with the Home Location Register (HLR) of an operator at the date under examination. By extension, the term "customer" also designates the mobile line itself. So, for corporate customers, every line is considered as a customer. A post-paid customer is a customer for whom services are invoiced on a regular basis (flat rates, metered offers, blocked accounts, etc.). By default, any non post-paid customer is considered as a pre-paid customer.

(3) Gross sales are defined as the operator’s customers at the end of the quarter who have been registered in the HLR during the course of the quarter. Gross sales exclude migrations : a pre-paid to post-paid migration occurs when a customer requests that his/her operator replace the pre-paid offer applicable at the start of the quarter with a post-paid offer; conversely, post-paid to pre-paid migration correspond migration is when a customer requests that his/her operator replace the post-paid offer applicable at the start of the quarter with a pre-paid offer.

(4) Net growth for the quarter is the difference between customer numbers at the beginning and end of the quarter. Growth on a year-over-year basis is obtained by dividing the difference between the number of customers of two semesters set a year apart by the number of customers at the end of the first semester considered.

(5) The penetration rate is obtained by dividing the total number of customers or number of "active" customers by the population under examination. France’s population is 60 323 400 (60 185 800 according to the INSEE census of July 1999, 131 300 for the departmental unit of Mayotte according to the 1997 INSEE census and 6 300 for the territorial unit of Saint Pierre and Miquelon). Metropolitan France’s population is 58 518 400 according to the INSEE census of July 1999. For overseas territories and departments, it is 1 805 000 (1 667 400 in the Overseas Departments according to the INSEE census of July 1999, 131 300 for the departmental unit of Mayotte according to the INSEE census of 1997 and 6 300 for the territorial unit of Saint Pierre and Miquelon).

(6) A customer under contract, known as a "restricted" customer, is defined as any customer having signed or renewed a contract (for all or some of the contracts associated with mobile service) for a minimum contract period which has not expired at the date under examination. An unrestricted customer is any customer who is no longer bound by his subscription to his mobile operator, and is thus free to switch to a new provider without incurring a penalty or a fine, in an unconstrained way.

(7) The number of active customers is the total number of post-paid or pre-paid customers having made or received a telephone call, whether free or payable, within the past three months (SMS are not included).

(8) The registration region for a customer is the administrative region in Metropolitan France in which the customer is registered, from the operator’s point of view. For post-paid customers, this is the region corresponding to the billing address.

(9) Quarterly recurring revenue is defined as the sum of revenues (in thousands of euros) of the operators generated through : customer access to mobile services on the retail market (for instance, access fee on pay-as-you go offers) or on wholesale market (MVNO contracts) ; outbound traffic on the retail market (including roaming out) and on the wholesale market for access and call origination, as regards the operator’s MVNOs ; incoming traffic (termination revenues including those directed towards MVNOs). Special offers and discounts are deducted from the revenues. Unpaid bills are not (in accordance with IFRS provisions). Moreover, are excluded from the scope of the revenue connection fees, handset sales and roaming in (traffic generated by foreign customers roaming on the networks of French operators). The quarterly recurring revenue excludes third-party revenues linked to the provision of value-added services (special numbers, SMS) or of phone directories (118XYZ numbers). The average monthly recurring revenue per active customer equals the quarter’s recurring revenue divided by 3, over the average number of active customers ((number of active customers at the end of the previous quarter + number of active customers at the end of the quarter under examination)/2). Growth on a y-o-y basis is obtained by dividing the difference between the revenues of two semesters set a year apart by the revenues at the end of the first semester considered.

(10) Quarterly recurring traffic (in circuit mode), generated during the quarter and in the geographic area under examination by the mobile network operators consists in outgoing calls (to fixed phones, third-party mobiles, mobiles on the same network and calls to consult voice mail) including MVNOs, incoming calls from fixed networks as well as roaming out (traffic generated by calls made by the French operator’s customers roaming on a foreign network). Recurring traffic (in circuit mode) includes incoming mobile calls but excludes roaming-in (traffic generated by foreign customers roaming on the networks of French operators).

(11) The market share of MVNOs in gross post-paid sales is the ratio of gross post-paid sales realised by MVNOs for the quarter to total gross post-paid sales for the same quarter, expressed as a percentage.

(12) The quarterly post-paid cancellation rate is obtained by doubling the ratio between post-paid cancellation during the quarter and the sum of post-paid customers at the start and end of the quarter (= average post-paid customers for the period). Note that cancellation is defined as a customer of the operator at the start of the quarter whose entry in the HLR has been deleted during the quarter. Changes to customer status in the HLR are not considered as cancellations. Therefore, this definition does not include switching offers within a range, pre-paid to post-paid or post-paid to pre-paid migrations, or suspended services.

(13) The amount of ported numbers is calculated as half of the sum of "in" and "out" ported number volumes performed by all operators. "In" porting is effective porting from the point of view of the receiving operator, and "out" porting is effective porting from the point of view of the donor operator.

(14) Active multimedia customers are all customers having used a multimedia service such as mobile Internet (Wap, I-Mode, Vodafone live, Orange World, etc.), or having sent an MMS or mobile e-mail (excluding SMS), regardless of the technology used (CSD, GPRS, EDGE, UMTS, etc.) at least once within the past month.

(15) Quarterly SMS traffic refers to all SMS sent (outgoing SMS) during the quarter. Data for St Pierre and Miquelon is not included. Monthly SMS traffic per active customer is the quarterly SMS traffic divided by 3, over the average number of active customers ((Number of active customers at the end of the previous quarter + Number of active customers at the end of the quarter under examination)/2).