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Observatory / Quality of Service

QoS scorecards for fixed telephone services

Since 8 October 2014, pursuant to Decision No. 2013-0004, operators that have more than 100,000 fixed line subscribers are obligated to publish a quality of service (QoS) scorecard for their fixed telephony services on a quarterly basis on their website. These results must be accompanied by a summary description of the indicators, and a document that describes the system that the operator uses to measure the quality of its network.

These indicators had previously be combined with QoS indicators for fixed internet access, and so governed by Decision No. 2008-1362. A history of these scorecards can therefore be found on "Observatory/Quality of fixed internet access services" page.

Scorecards for 2015

1st half of2015
14 October 2015

2nd half of 2015
13 April 2016

New

 
Scorecard Scorecard
 
Scorecard Scorecard
 
Scorecard Scorecard
 
Scorecard Scorecard
 
Scorecard Scorecard

Scorecards for 2014

1st half of 2014
Publication date:
15 October 2014
2nd half of 2014
Publication date:
8 April 2014
Scorecard Scorecard
 
Scorecard Scorecard
 
Scorecard Scorecard
 
Scorecard Scorecard
 
Scorecard Scorecard


Three main indicators are used to measure the quality of fixed telephone services:

- Call success rate
- Call set-up time
- Call quality.

These quarterly publications allow consumers to access relevant information that enables them to track the evolution of a given operator's QoS indicators over time.

In accordance with existing regulations, each operator must publish a scorecard for these indicators for each type of network access configuration used to provide services to the public.

Today, the access configurations concerned are:

- Public switched telephone network (PSTN)
- Copper local loop (xDSL)
- Optical fibre with coaxial cable in the last mile
- Fibre to the home (FTTH)