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12th October 2017

Since 30 June 2010, pursuant to Decision No. 2008-1362, operators that have more than 100,000 fixed access line subscribers are obligated to publish a quality of service (QoS) scorecard for their fixed access line services (telephone, internet, television) on a quarterly basis on their website. These quarterly publications allow consumers to access relevant information that enables them to track the evolution of a given operator's QoS indicators over time.

Three indicators apply to accessing operators' fixed network: average time it takes to provide the initial connection, rate of outage reported per access line, and fault repair time.

Three indicators apply to operators' customer service: customer service response time, dropped call rate, customer service complaints resolution rate.

In accordance with existing regulations, each operator must publish a scorecard for these indicators for each type of network access configuration used to provide services to the public. Today, the access configurations concerned are: public switched telephone network (PSTN), the copper local loop (xDSL), optical fibre with coaxial cable in the last mile and fibre to the home (FTTH).

Scorecards for 2014

Q1 2014
2 July 2014
Q2 2014
15 October 2014
Q3 2014
7 January 2015

Q4 2014
8 April 2015

 
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Scorecards for 2013

Q1 2013
26 June 2013
Q2 2013
16 October 2013
Q3 2013
8 January 2014
Q4 2013
9 April 2014
 
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