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FIXED SERVICES QUALITY

Arcep applies its data-driven regulation approach to measuring the quality of fixed internet access and calling services 

Paris, 12 April 2017

Arcep focuses its energy and resources on crowdsourcing

Today Arcep is publishing Decision No. 2017-0126 of 31 January 2017, which has been approved by the Minister responsible for Electronic communications and postal affairs

In particular, the decision provides for an end to the system used to measure the quality of fixed internet access and calling services within a controlled environment. The aim in doing so is to concentrate Arcep's resources on crowdsourcing solutions that are better able to reflect users' actual experience. This decision is part of Arcep's data-driven approach to regulation.

A map of existing measurement solutions, to open the way for future partnerships

For the record, Arcep favours the creation of partnerships with stakeholders who already measure coverage and quality of service, or who centralise reporting from users. The Authority is currently in the process of mapping out the crowdsourced testing and QoS measurement tools that were relayed during a call for partnership proposals held in 2016, in terms of both methodology and quantified findings. This inventory will make it possible to obtain a more detailed understanding of existing tools, and so prepare to make an informed choice on partnerships.

Additionally, Arcep will be launching an online reporting space in September 2017 that will be open to all users. In time, it will assess the possibility of cross-referencing quality of service issues reported by users with the results obtained by Arcep scoreboards.

Arcep will provide a complete summary of its work in its report on the state of the internet

In late May 2017, Arcep will publish its first annual report on the state of the internet in France.

In addition to covering Arcep's work on the quality of fixed internet access services, the report will explore a wide range of topics, including: net neutrality, data interconnection, the transition to IPv6 and open devices.



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