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Last update 4th May 2017

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The quarterly figures relating to the sales turnover and traffic are published three months after the end of the quarter within the telecommunications observatory in France.

Except opposite mention, indicators are in millions of units.

A - Mobile services market - MtoM SIM cards excluded

I. National report - total customers and active customers

II. Metropolitan report

II.1 Total customers segmentation and total active customers (excluding MtoM SIM cards)

II.2 Virtual mobile network operators (MVNO) market share

II.3 Market fluidity

III Metropolitan residential and business market

III.1 Residential market - total customers segmentation

III.2 Residential market - MVNO market share

III.3 Business market : total customers MtoM SIM cards excluded

IV Overseas report : DOM, Saint-Martin, Saint-Barthélémy, Saint-Pierre-et-Miquelon

IV.1 Overseas departments: total customers and total active customers segmentation

IV.2 Guadeloupe, Saint Martin, Saint Barthélemy : total customers and total active customers segmentation

IV.3 Guyana : total customers and total active customers segmentation

IV.4 Martinique : total customers and total active customers segmentation

IV.5 Mayotte : total customers and total active customers segmentation

IV.6 Réunion : total customers and total active customers segmentation

B - Internet of things : MtoM SIM cards

I. MtoM cards of French operators

I.1 MtoM cards of french operators - Metropolitan

I.2 MtoM cards of french operators - Overseas Departments

Appendix 1 : Definitions

Total SIM cards: Total SIM cards registered with an operator's Home Location Register (HLR) or in the Home Subscriber Server (HSS) at the date in question. So, for business clients, each line is considered as a post-paid contract. Post-paid cards are those whose service is invoiced regularly (packages, metered offers, blocked accounts, etc.). By default, any non-post-paying client is considered to be a pre-paying client.

Internet SIM cards: number of SIM cards sold by mobile operators (flat rates or prepaid cards), to be used solely for accessing the Internet (PCMCIA cards, 3G/4G USB keys). These cards cannot be used to make voice calls.

Gross sales: total SIM cards at the end of the quarter which are registered with the HLR/HSS during the quarter. They exclude migrations: pre-paid to post-paid migration corresponds to clients asking their operator to replace their pre-paid offer in force at the beginning of the quarter with a post-paid offer; conversely, post-paid to pre-paid migration corresponds to clients asking their operator to replace their post-paid offer in force at the beginning of the quarter with a pre-paid offer.

Cancellation: Total SIM cards at the beginning of the quarter whose registration in the HLR/HSS was deleted during the quarter. Modifications to the registration in the HLR/HSS are not cancellations. So, this definition does not cover changes in offers within a line, or pre- to post-paid migrations or post- to pre-paid migrations, or service suspensions.

Penetration rate: Penetration rate: it is obtained by dividing the total number of clients by the population. The reference population is 1rst January of the year N-1 published by Insee on the 1rst January of the year N. The reference population in 2017, comes from estimates published in January 2017 (and therefore of the population for January 1rst, 2016).

Customers not under commitment contract: a client under a commitment contract is any client having taken out or renewed a contract (out of all or part of the contracts related to mobile service) for a minimum period not having expired at the date in question. A client not under commitment contract is any client not having a contract.

Total active customers: the number of active clients equals to all post-paid customers under contract and pre-paid customers under contract having made or received a telephone call, whether free or paid, sent a SMS, MMS or used a multimedia (e-mail, etc.) service during the past three months (not including incoming SMS).?

Number of ported numbers: is calculated as half of the volume of numbers of "in" porting and "out" porting done by all operators. "In" porting is considered to be an effective porting from the receiving operator's point of view. "Out" porting is an effective porting from the donor operator's point of view.

Total MtoM cards: number of SIM cards used for communication between remote equipment (remote management of equipment, terminals and servers, fixed or mobile). The communications from these cards are generally carried out without human intervention. These cards are used for example for tracking of objects and tools (fleets of vehicles, machinery, etc.), for purposes of updating of data (surveys at distance of meters, sensors...), for the identification and monitoring of all kinds (alarms, remote actions...), the list of those uses where communication is from "machine to machine" is not limited. Are taken into account the MtoM SIM cards, the communication was done only in downstream, only upstream or both. The cards used for interpersonal communication and exclusive internet cards are not included here.

Operators

- Metropolitan mobile network operators: Bouygues Telecom, Free mobile, Orange, Société Française du Radiotéléphone (SFR).

- Overseas mobile network operators : Dauphin Telecom, Digicel AFG, Globaltel, Orange Caraïbes, Orange Réunion, Outremer Telecom, SAS SPM, Société Réunionnaise du Radiotéléphone (SRR), Telco OI, UTS Caraïbe.

- Mobile Virtual Network Operators independent of mobile network operators active on the quarter.